I am having the same issues with all of my remotely accessed clients.
I send a message to them through control wise without being in their system and they don't see the blinking chat icon on the bottom and keep working on the tasks they have. Then when I remote in an hour later I see that they never clicked on my chat request to begin with so they did not know that I wanted to have access to their computer.
Only reason we ask before entering their computer is because we do not want to disturb the client if they're working on something important; however, if they don't see the chat screen or respond to us then we get stuck on waiting.
If we can have the feature added where the chat window shows up in the top right corner (in front of all other windows without task bar icon interaction) as the Host sends message to their client this would be really helpful.
Has this been added to app config yet?
I am having the same issues with all of my remotely accessed clients.
I send a message to them through control wise without being in their system and they don't see the blinking chat icon on the bottom and keep working on the tasks they have. Then when I remote in an hour later I see that they never clicked on my chat request to begin with so they did not know that I wanted to have access to their computer.
Only reason we ask before entering their computer is because we do not want to disturb the client if they're working on something important; however, if they don't see the chat screen or respond to us then we get stuck on waiting.
If we can have the feature added where the chat window shows up in the top right corner (in front of all other windows without task bar icon interaction) as the Host sends message to their client this would be really helpful.