Your comments

Well we are aware of such feature and it works for us. What I meant to say was a Session Queue to which anybody in Sales department can transfer their sessions (not to a particular User/Host). Then the session should be highlighted on all the Hosts logged in for the Technical Support department and anyone can accept the Remote Session. Also, there should be a Sound Alert when a Host gets any remote or the Task Bar Icon of the browser should highlight to alert the HOST of a new remote session being sent to them.

I hope I am able to explain the requirements.