Your comments

That button right there in ConnectWise just does this:



It only makes a link to send out to the client, but this client is already added for me in Screen Connect and has the agent installed on her machine. My routine right now is that I'd open up this ticket then I'd have to go to another window and scroll down or search for this person in my ScreenConnect webpage then connect. It'd just be convenient to click "Control Session" and join.