Your comments

So this was considered for a future release a year ago, then crickets?  Then again considered?  You guys confuse me.

Guys have you considered the extension that will email you and also auto reply?  We have out set up to tell them we are not connected currently and will contact them when we are able.   It also emails us as stated.   The autoreply is right in the chat they just sent and is instant.

Same request here.  In fact I believe I requested this years ago and it went nowhere.  We need the chat to be in focus as many uses will be oblivious to a flashing tray icon.somehow.

Yeah we're not very happy about this either.  We're a paying customer please don't pester us unless you want a bill for the precious second it takes us to close this window multiple times a day.