We also have to deal with HIPAA and PCI and this feature would be at the top our of wish list. There are very few or our tech who need to have access during off hours and even those that do would be scheduled for such access, so having this feature and would be fantastic
More options for recording would be fantastic. The two use cases that we have here would benefit from recording based on user. I have a Director that does some pharmacy support (would rather he not, but can't win that battle) at times he tends to cause more issues than he fixes but can't seem to remember exactly what he may or may not have done. This makes it more difficult for my department to remedy. The second case is when we train up new support techs. It would be great to record their sessions during their training period for later review with them.
Customer support service by UserEcho