Kaspersky has been an issue for years as far as I know. I gave up in the end and moved all my customers onto a different security package as each ones licence lapsed.  Eset and Malwarebytes seem to both work fairly well. Im sure 'many' others will also work.

  Logmein and teamviewer (two massive companies with a lot of money and power) both work well with Kaspersky... Logmein and Kaspersky are offered as a part of the same package  (have a look what you get with the expensive logmein packages)  make of that what you will !

I concur with the above.  I've upgraded to the latest version on clients and server. Kaspersky is still making things difficult. It'll prevent any dialog boxes appearing on my screen when I try to specify screenconnect as a trusted application,  also when I try to choose to ignore  the Elsinore programs. Its a right pain to be honest.

   Only 2 hours ago I had to drive to a customers house to reinstall screenconnect as Kaspersky had choosen to block Elsinore app! Im sure Im like many Elsinore Server users : having paid hundreds for remote software and have the majority of customers running Kaspersky...which do you decide to drop!! Or continue with both and have higher stress levels and inconvenience..on a daily basis.

Very good news indeed, this should save hours of work every year. Thank you for your effort at screenconnect to get this fixed.

  Will all versions of Kaspersky IS and TS allow this?

Ive been doing something similar with my logmein account. Probably takes longer than your way though (since I wouldn't really call my way 'quick'!) . Since Im already paying a few hundred/annum for logmein Im not too keen to pay again for Teamviewers quick connect. Im probably like you, Im looking for a solution which allows me to connect to Kaspersky to do upgrades and re-new licences. Ive got at least a couple of hundred PCs with Kaspersky on them and it takes nearly 15 minutes to go through the motions of installing logmein temporarily, making screenconnect trusted then uninstalling logmein.

Telling the user to disable self defence is OK in theory but obviously the geeks at Kaspersky who suggested this don't live in the real world! Older people get really confused ..the word 'Kaspersky' in itself can cause brain melt downs for the over 70s , what a power-user would do in 20 seconds would take 15 minutes of major confusion amongst other folk.. In fact Ive given up trying to explain many times . Then there's the customers who EXPECT you to do everything without them lifting a finger ..they wouldn't lower themselves to this sort of assistance and of course the servers and PCs which are unattended...who's going to help with those the resident Ghost maybe!

Logmein got around this, as did Teamviewer. I think I'm correct in my assumption that its simply a matter of money talks? Logmein/Teamviewer paid Kaspersky to make it compatible and screenconnect wont or its going to cost too much!

From what I can see , Kaspersky's self defence is blocking ScreenConnect. However , it doesn't block logmein or teamviewer. Is that because a) Kaspersky are willing to work with Logmein and not screenconnect OR B) logmein found a way around the problem?

If a) then is it possible to put a bit of pressure on Kaspersky. Find the right person in the organisation and ask them what needs to be done from ScreenConnect to get things working?

If this is a non-starter, is there another program which can by-pass Kasperskys self-defence? Something quick to load and which could manipulate Kasperskys GUI ?

As I remember , this has been an issue for years. You say your reaching out to them but it seems its falling on deaf ears . Is there a solution to this likely in the near future? Is there anything the community could do , with regards to putting some preassure on Kaspersky?? Please let us know.