We get sounds when doing a chat, surely we can get some kind of sound notification for new sessions. Today was our first day using it in production and our technicians are missing sessions when they are working on other things. For instance, I am sitting here typing this and have no clue if I have a user sitting there waiting for help unless I am continually flipping back and forth which is not productive at all.

Really need this feature. Coming from Logmein Rescue, notification of new support sessions is critical.