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ConnectWise hasn't invested any effort into improving ScreenConnect since they've bought it. Well, that customers want anyway. They've spent money pushing their subscription and looking for ways to upcharge.

You're going to have to switch products if you want a working remote support solution. This issue has long since been addressed by TeamViewer, Splashtop, and others. (Splasthop has a "virtual monitor" driver, etc.)

I still keep my ScreenConnect server running as a backup method to connect. But I gave up and switched away. I just saw no reason to keep paying for maintenance when they were refusing to maintain the damn thing anymore. 

Yes. They don't care, and apparently won't be fixing it. It's a very old problem at this point.

I stopped renewing my self hosted maintenance because of it. Well, that and the terrible mobile app interface.

Here's a hardware work around. You can search for various resolutions and pack sizes -

Just ran into a problem again where I cannot remotely control a headless machine. It's connected to a TV. That is turned off.

I had to download and install TeamViewer to get my work done. Which was a challenge given that half the screen elements wouldn't display.

You guys are pestering me to renew my subscription but you seem uninterested in addressing problems with headless access which is EXTREMELY common.

This is basic functionality. I shouldn't have to use a competitors product because yours hasn't seen significant updates in years.

I'm tired of dealing with it. 

I'm not renewing.