Thanks for your report, we are investigating this issue, but so far have not been able to consistently reproduce. We had it occur on one of our Macs that had multiple agents on it, but once the agents were removed and we reinstalled new ones, the problem did not occur again.

Additionally, we tested commenting out the Guest Screenshot preview code, but since it would not reproduce on demand, we are not able to say if that is the cause or not.

It may be a Sonoma bug, but we do really need y'alls help with this one.

If you can please DM me your contact information, I will arrange a support call with our T3 team. 

Hi Forrest, 

We actually have an extension that can be used as you describe:

https://docs.connectwise.com/ConnectWise_Control_Documentation/Supported_extensions/Productivity/SOS_Deployer

The user will have to enter their name and email address, but we are registering a change request to make the email field optional.

It will also include Tokyo region, will see if we can get that message updated.

You can restrict access to your site by IP address:

• Block IP Addresses – Block IP addresses from the web interface. You can name multiple IP addresses in a comma-separated list, or you can specify a range of IP addresses by using CIDR notation.
• Restrict to IP Addresses – Allow only certain IP addresses to access the web interface. You can name multiple IP addresses in a comma-separated list, or you can specify a range of IP addresses by using CIDR notation.

https://docs.connectwise.com/ConnectWise_Control_Documentation/Get_started/Security_guide

Hey Mike,

Please contact our support team for this issue:
https://www.connectwise.com/services/support

Thanks!