To have emails sent securely we must send email over SSL (or use startTLS). While it worked in the past, it doesn’t work anymore (at least for me)! When I click on « Sent Test Mail » I get a Gateway Timeout message.
I know that the Smtp, username and password are correct since if I UNchecked « Use SSL » and set port to 587, emails are sent correctly. I also tried sending over startTLS by simply checking « Use SSL » and keeping port 587 but I get a lengthy error message related to « Authentication failed »!
As a last resort I decided to use the option « Place email into this specified directory for pickup by an external application ». Click the « Send Test Mail » results in the creation of a eml file as expected. Unfortunately, it seems Screen Connect doesn’t always use the setting specified! For example, trying to send a support email to a guest results in a message telling me my IP is on a blacklist. While this is my problem, Screen Connect should have simply created a file! The same problem is observe with triggers.
All my tests have been done on the latest version (20.3.31734.7778 ) of ScreenConnect
Any help would be greatly appreciated.
Customer support service by UserEcho