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Pink Hue on ScreenConnect only

Dan R 4 years ago • updated by Ben Burner 4 years ago • 2

I have one computer running Win 7 Pro that replaces grey with pink. It's a Hyper-V VM. But both the thumbnail and RDC show the correct color scheme. This is the only device to have this color problem. You can see in the attached image, Correct thumbnail, Pink ScreenConnect, and Correct RDC.

ConnectWise Control Version:
Server Affected:
Host Client Affected:
Guest Client Affected:
OS:

                            
                            

                    

                
                

            
            
    


	
	


                    
    					
                    
	

	

	
	
    


  
  

  

  
    

    

      

        

      

    
      

        
      
          
    
    
    
    

    
  
  


  

  

    


    
    
    

    
    

    
    

    
    

    



    
    
    

    
    
    
    
    
    









   







	

        


    


	



		

		

			



  	
	



	
	
	

	

    

	

	



	
	
	

	
	
	

		Ben Burner 4 years ago
    

	
Good afternoon,

Please update this thread with the following information:

1) What version of the ScreenConnect client is installed on the Win 7 Pro vm?
2) Does the host client and server version match the guest client version?
3) What capture quality setting are you using? Does the pink hue persist across all capture quality levels?

Cheers,
Ben

	











	





  	
	



	
	
	

	

    

	

	



	
	
	

	
		

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		Ben Burner 4 years ago
    

	

	











	


		


		

		

		
		
		

		

	












          
          


          


          
          

            

              
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