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Unable to upgrade client running Windows Embedded Standard (6.1.7601)

Larry Skeen 4 years ago • updated by Ben Burner 4 years ago • 4

I upgraded Screenconnect to 6.1.12103.6212, and I tried reinstalling the clients, but none of the machines running Windows Embedded Standard (6.1.7601) POSReady7 will reinstall. They all still show Client Version 5.5.10444.5898.

ConnectWise Control Version:
Server Affected:
Host Client Affected:
Guest Client Affected:
OS:

                            
                            

                    

                
                

            
            
    


	
	


                    
    					
                    
	

	

	
	
    


  
  

  

  
    

    


      

        

      

    
      

        
      
          
    
    
    
    

    

  
  


  

  

    


    
    
    

    
    

    
    

    
    

    



    
    
    

    
    
    
    
    
    









   







	

        


    


	



		

		

			



  	
	



	
	
	

	

    

	

	



	
	
	

	
		

	        Waiting for information
		

	
	
	

		Ben Burner 4 years ago
    

	
Good morning,

Do you observe the same behavior if you upgrade you instance of ScreenConnect to the latest stable, version 6.1.12292, and retry the reinstall?

Does the Event Viewer application log provide any additional information on what may have caused the reinstall to fail?

Cheers,
Ben

	











	





  	
	



	
	
	

	

    

	

	



	
	
	

	
	
	

		Larry Skeen 4 years ago
    

	
My mistake, I did upgrade to 6.1.12292.6236.

The Event Log shows:
2/6/2017 8:50:37 AM
Information
Parity Notifier
Notification displayed for target "c:\windows\temp\screenconnect\5.5.10444.5898\screenconnect.clientsetup.exe" and process "c:\program files\screenconnect client (3264ab2be3a1310d)\screenconnect.clientservice.exe".

These systems all have Bit9 running as well.


	











	





  	
	



	
	
	

	

    

	

	



	
	
	

	
	
	

		Larry Skeen 4 years ago
    

	
Please disregard.

I had to approve the file globally on the Bit9 Server.

It is working now.

	











	





  	
	



	
	
	

	

    

	

	



	
	
	

	
		

	        Not a bug
		

	
	
	

		Ben Burner 4 years ago
    

	

	











	


		


		

		
    	
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