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6.1.12292.6236 No Machine Info

Larry Skeen 5 years ago • updated by Ben Burner 5 years ago • 5

I just upgraded to 6.1.12292.6236 and none of the machine info is being displayed on the Access screen.

ConnectWise Control Version:
Server Affected:
Host Client Affected:
Guest Client Affected:
OS:

                            
                            

                    

                
                

            
            
    


	
	


                    
    					
                    
	

	

	
	
    


  
  

  

  
    

    


      

        

      

    
      

        
      
          
    
    
    
    

    

  
  


  

  

    


    
    
    

    
    

    
    

    
    

    



    
    
    

    
    
    
    
    
    









   







	

        


    


	



		

		

			



  	
	



	
	
	

	

    

	

	



	
	
	

	
		

	        Waiting for information
		

	
	
	

		Ben Burner 5 years ago
    

	
Good morning,

Are the access machines themselves calling back to the server? Do you have any extensions enabled?

If you open the browser's developer tools (F12 in Chrome) and refresh the host page, do you see any errors in the Console tab or any non-200 responses for calls to GetHostSessionInfo under the Network tab?

Cheers,
Ben

	











	





  	
	



	
	
	

	

    

	

	



	
	
	

	
	
	

		Larry Skeen 5 years ago
    

	
Ben,

How do I check to see if they are calling back?

The following extensions are installed and Active:
            Change Client Service
Start to Automatic (5.5+)
           
Clear Search Box Button
            Download Audit Log as CSV
           
Edit Web.Config AppSettings
           
Expand and Minimize Host Page Panels
           
Extension Developer
           
Invite Host to Session
           
More Pages
           
Remote System Diagnostics
           
ScreenConnector
           
Turn Notes Into Tickets
           
Undo End Session

I am getting the following error in the Console tab:

     SCRIPT5007: Unable to get
property 'className' of undefined or null reference
     Script.ashx (726,2)

All Network tab responses are 200 – OK.

Thanks,
Larry Skeen

	











	





  	
	



	
	
	

	

    

	

	



	
	
	

	
	
	

		Ben Burner 5 years ago
    

	
Good afternoon,

If you disable the More Pages and Turn Notes into Tickets extensions, are you able to view the machine info?

Cheers,
Ben

	











	





  	
	



	
	
	

	

    

	

	



	
	
	

	
	
	

		Larry Skeen 5 years ago
    

	
Yes.  That did it.

Thanks for your help.

	











	





  	
	



	
	
	

	

    

	

	



	
	
	

	
		

	        Not a bug
		

	
	
	

		Ben Burner 5 years ago
    

	

	











	


		


		

		
    	
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