
0
Not a bug
6.1.12292.6236 No Machine Info
I just upgraded to 6.1.12292.6236 and none of the machine info is being displayed on the Access screen.
ConnectWise Control Version:
Server Affected:
Host Client Affected:
Guest Client Affected:
Commenting disabled
Customer support service by UserEcho
Good morning,
Are the access machines themselves calling back to the server? Do you have any extensions enabled?
If you open the browser's developer tools (F12 in Chrome) and refresh the host page, do you see any errors in the Console tab or any non-200 responses for calls to GetHostSessionInfo under the Network tab?
Cheers,
Ben
Ben,
How do I check to see if they are calling back?
The following extensions are installed and Active:
Change Client Service Start to Automatic (5.5+)
Clear Search Box Button
Download Audit Log as CSV
Edit Web.Config AppSettings
Expand and Minimize Host Page Panels
Extension Developer
Invite Host to Session
More Pages
Remote System Diagnostics
ScreenConnector
Turn Notes Into Tickets
Undo End Session
I am getting the following error in the Console tab:
SCRIPT5007: Unable to get property 'className' of undefined or null reference
Script.ashx (726,2)
All Network tab responses are 200 – OK.
Thanks,
Larry Skeen
Good afternoon,
If you disable the More Pages and Turn Notes into Tickets extensions, are you able to view the machine info?
Cheers,
Ben
Yes. That did it.
Thanks for your help.