Can't download Mac PKG in 6.1.12232.6229

Good afternoon,

Have you defined an app.config file (this would be located in the App_ClientConfig directory in your base ScreenConnect installation directory)?

If so, please confirm the app.config file is properly formatted according to the template here: https://help.screenconnect.com/Creating_the_app.config_file#For_ScreenConnect_versions_5.3_and_above

In particular, please confirm that the configSections block looks like this:

<configSections>
<section name="ScreenConnect.SystemSettings" type="System.Configuration.ClientSettingsSection" />
<section name="ScreenConnect.UserInterfaceSettings" type="System.Configuration.ClientSettingsSection" />
</configSections>

Also, does the Console/Network tabs in the browser dev tools provide any additional information when you click Download Installer (in Chrome, launch dev tools by typing F12)?

Cheers,

Ben

Hi Ben,

Here's my app.config file:

<configuration>

</configSections>
<ScreenConnect.UserInterfaceSettings>

<setting name="ShowBalloonOnConnect" serializeAs="String">

<value>false</value>

</setting>

<setting name="AccessShowUnderControlBanner" serializeAs="String">

<value>false</value>

</setting>

</ScreenConnect.UserInterfaceSettings>

</configuration>

Google Chrome reports:

If you add the following line under <configSections> in your app.config, are you then able to build the OS X installer:

<section name="ScreenConnect.SystemSettings" type="System.Configuration.ClientSettingsSection" />

Regards,

Ben

I was experiencing the same problem: I could not upgrade or install 'access' clients for Macs. Adding this line to the app.config file did fix the problem. However, since this has never been a problem before, is this something that's going to have to be manually updated in the future?