Our helpdesk agents stay logged in throughout the day and can create sessions and join sessions, but after some time, when they try to send an email link via the Invite tab, they're prompted to re-login again. This was noticed since upgrading from 5.x to 6.1.
To reproduce the problem:
- Login to Screen Connect
- Allow some time to pass (1 hr possibly) while using the product
- Create a new sessions, join the sessions (which verifies user hasn't timed out)
- For the session, choose Invite and Send-Email and when you try to send it, it will prompt to login again;
Customer support service by UserEcho