Today I install the new version in our production server (this is a "on-premise" installation).
I stop the services by hand (relay, session manager and web) via the services.msc, then I copy the ScreenConnect (all of it contents) directory to another location.
Also I tried to install an updated client (I generated a new installer and then I copied & installed it onto my test equipment), with same result (and same message)...
Right after upgrading from 6.0.11622.6115 (release) to 6.1.12189.6226 (release) all my access machines fail to connect.
I check with a second computer that I use to test & training, and I get the infamous "Unable to read beyond the end of the stream" message on the "customer machine".
In my equipment, in the "Administration->Status page" all the indicators were "Green", so the relay and the server were accesible. But none of the access nor the support sessions can connect to the server.
After spending 4 hours checking router rules, web.config file, re installing (I roll back the backup copy an repeat the upgrade, in other try I selected "repair" the current installation), re booting, and reading several posts on the forum and reading again the SC on line documents, I get tired of looking for a ghost, so, I get back to the last back up, and everything is working again (access machines come on-line again, one after other, just like that)
So, it works OK in 6.0, but it fails to accept conections on 6.1
The server has their own, dedicated Internet service. We access it via a domain name.
Our machines ("technician") are on another Internet service.
Of course, the customers are on their own internet services on the field...
Ports: 8040 & 8050 (TCP)
Any suggestions to fix this issue are welcome...
Best regards from México.
Customer support service by UserEcho