Not a bug

Connection hangs when changing date on Guest

Manny Sabatel 5 years ago updated by Ben Burner 4 years ago 3

While connected to an XP guest I changed the date from 1/9 to 1/5 and then the connect hung. I attempted to connected again and just received a blank screen. I was able to send commands to the guest and I restarted the ScreenConnect service and then I was reconnected. While I was troubleshooting this the date updated back to the current date automatically. I then changed the date again as above and it did the same thing. I recovered by restarted the ScreenConnect service.

Server 6.0.11622.6115 running on Windows 2008R2

Host 6.0.11622.6115 running on Windows 10

Guest 5.6.10870.6001 running on Windows XP

ConnectWise Control Version:
Server Affected:
Host Client Affected:
Guest Client Affected:

Good morning,

Would you mind upgrading the Windows XP guest client to match your server version (6.0.11622) and retest? Also, can you confirm .NET 4.0 is installed on the Windows XP endpoint (the install path should be C:\WINDOWS\Microsoft.NET\Framework\v4.0.30319)?

I was unable to reproduce the behavior you described in the following environment:

Server: Windows 2008r2 using ScreenConnect 6.0.11622

Host: Windows 10 using 6.0.11622

Guest: Windows XP with .NET 4.0 using ScreenConnect 6.0.11622



Waiting for information
Commenting disabled