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Not a bug

Feedback Survey

Joey Felps 5 years ago • updated by Ben Burner 5 years ago • 3

The feedback survey is popping up more than 50% of the time. Almost every time we end a support session it prompts us to do a survey. This is becoming a pain for us and is a severe turn off to the ConnectWise Control software.


Might you take a look at http://forum.screenconnect.com/yaf_postst10163_Feedback-Survey.aspx for opinions.

ConnectWise Control Version:
Server Affected:
Host Client Affected:
Guest Client Affected:
OS:

                            
                            

                    

                
                

            
            
    


	
	


                    
    					
                    
	

	

	
	
    


  
  

  

  
    

    


      

        

      

    
      

        
      
          
    
    
    
    

    

  
  


  

  

    


    
    
    

    
    

    
    

    
    

    



    
    
    

    
    
    
    
    
    









   







	

        


    


	



		

		

			



  	
	



	
	
	
+1

	

    

	

	



	
	
	

	
		

	        Not a bug
		

	
	
	

		Ben Burner 5 years ago
    

	
Good morning,

Can you confirm you're using the latest pre-release, version 6.1.12054?

We've set the chance of showing the feedback survey upon disconnect to 4%. As such, the chance of encountering the feedback survey 5 or more times out of 10 is very small (it's 0.0022%).

Cheers,
Ben

	











	





  	
	



	
	
	
-1

	

    

	

	



	
	
	

	
	
	

		Joey Felps 5 years ago
    

	
I can confirm we are using 6.1.12054 and that it is more than 4% of our disconnects that we receive a Feedback Survey.

	











	





  	
	



	
	
	

	

    

	

	



	
	
	

	
	
	

		WhatsHerFace 5 years ago
    

	
Agreed, this is incredibly frustrating. Please stop. Please do the needful.

	











	





  	
	



	
	
	

	

    

	

	



	
	
	

	
		

	        Not a bug
		

	
	
	

		Ben Burner 5 years ago
    

	
Good afternoon,

We have reduced the chance of displaying the feedback survey form to 1% in 6.2 (please refer to the 6.2 release log). Also, you may disable the feedback survey form entirely by adding the following to your app.config's UserInterfaceSettings section:

<setting name="ShowFeedbackSurveyForm" serializeAs="String">
      <value>false</value>
</setting>

Cheers,
Ben

	











	


		


		

		
    	
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