Known issue

Customer getting support from another screenconnect

jose.phillips 5 years ago updated by Ben Burner 4 years ago 3

I have a customer that get support of another company using screenconnect

but when we connect with the customer the icon on the tray and theme color is the icon and theme of the other support company using screenconnect.

ConnectWise Control Version:
Server Affected:
Host Client Affected:
Guest Client Affected:

Good morning,

To facilitate troubleshooting, please provide the following information:

1) What version of ScreenConnect are you using?

2) Do your ScreenConnect clients' versions (host and guest clients) match your server version?

3) On what guest operating system(s) have you observed this behavior?

4) Are you connecting to the customer's machines via an Access and/or Support session?



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