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Waiting for information

Android Client App

rmaster 2 months ago updated 2 months ago 2

Have a new Samsung Android tablet that I wanted to use for remote support using the ConnectWise Control App. I can connect to a access session but as soon as I pull up a keyboard the app freezes. Apparently after looking at the reviews on the Google Play store this has been know issue for months.

ConnectWise Control Version:
21.10
Server Affected:
Host Client Affected:
Guest Client Affected:
OS:
Android using the Control app in the Google Play store. 
Waiting for information

Hi Rmaster,

Thank you for reporting a bug with us. Kindly, tell us the Samsung Tablet series you are using. Also, the Android and Control Versions.

Tablet – Galaxy Tab S6 Lite

Android Version- 11

Control Android App Version – 20.1.28374.7436

Control Server Version - 21.9.4007.7863