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Under review

unable to remove my own machine from access section

Chris Carasone 2 months ago updated by Rishikesh Gajul (Product Manager) 2 months ago 3

While on vacation I used another remote tool to set up the connectwise unattended access to my remote PC.  It's caused some graphical problems now that I am back, but I cannot uninstall/delete it from the list, it simply shows as queued.  I have uninstalled it from windows via the programs and features, but it still shows up, and I still have the graphics problems.

ConnectWise Control Version:
21.10
Server Affected:
Host Client Affected:
Guest Client Affected:
OS:
Windows10

Hi Chris,

Sorry to hear about the issue you are having. You can try 'Delete Only' option to remove the agent from the access list and manually uninstall it from the guest machine.

I have tried all three options:

  1. delete
  2. uninstall
  3. delete/uninstall

is there a service I could check to see if stopping it resolves the issue?

Chris,

Thank you for the information. Please contact our Support for further investigation and resolution.

https://www.screenconnect.com/Support