Customers who not very technical have difficulty following the on screen client installation instructions eg they try to click on the (1) and (2) buttons in the descriptive text.
This is further compounded with the message about the download on the "bottom left" of the browser. It is top right for Firefox and top right for the more recent Edge versions! By detecting the browser version details this could be corrected.
Norton and Adobe Reader installers are very good at this, pointing customers to the correct place on the screen.
Can you do the same, or at least get the bottom left/top right instructions correct?
Customer support service by UserEcho