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Sign in loop

Andrew Cornuelle 5 days ago updated by Rishikesh Gajul (Product Manager) 4 days ago 2

I'm unable to complete sign in.

I put in my credentials, I put in the security code.

It just refreshes the page and asks me to log in again.

I cleared the cache and restarted Firefox

ConnectWise Control Version:
21.6
Server Affected:
Host Client Affected:
Guest Client Affected:

Answer

Answer

Hi Andrew,

We tried to reproduce this issue on our end using Firefox same version as you but could not succeed. Kindly, contact our Support team for further investigation on Firefox.
https://www.connectwise.com/services/support

I think the issue is with Firefox, as I was able to sign in with Chrome.

I'm on Firefox 89.0 (64-bit)

Answer

Hi Andrew,

We tried to reproduce this issue on our end using Firefox same version as you but could not succeed. Kindly, contact our Support team for further investigation on Firefox.
https://www.connectwise.com/services/support