When I'm working with a customer, we've had some difficulty getting them setup to use the client. For example:
- Some are getting tired of having to go through the same process every time to start a session, which involves downloading the client and running it. It would be helpful if they only needed to download the client once.
- Windows 10 restricts running downloaded programs by default, so changing this option is even more hassle and annoyance just to start a session.
- Some editions of Windows 10 (Home S for example) completely disallow executing downloaded files, and require you to find it in the Store. ConnectWise does not have an end-point client available; only the technician's client.
TeamViewer makes this less painful by only having to download the client once, then for future sessions, a customer only needs to launch the client and read a randomly generated password to me.
Customer support service by UserEcho