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Under review

Customers have difficulty installing/running ConnectWise Control client.

GBTech 2 weeks ago updated 2 weeks ago 2

When I'm working with a customer, we've had some difficulty getting them setup to use the client. For example:

  • Some are getting tired of having to go through the same process every time to start a session, which involves downloading the client and running it. It would be helpful if they only needed to download the client once.
  • Windows 10 restricts running downloaded programs by default, so changing this option is even more hassle and annoyance just to start a session.
  • Some editions of Windows 10 (Home S for example) completely disallow executing downloaded files, and require you to find it in the Store. ConnectWise does not have an end-point client available; only the technician's client.

TeamViewer makes this less painful by only having to download the client once, then for future sessions, a customer only needs to launch the client and read a randomly generated password to me.

    ConnectWise Control Version:
    21.6
    Server Affected:
    Host Client Affected:
    Guest Client Affected:

    Answer

    Answer

    Hi GBTech,

    We apologies for the issues you are experiencing. We do have a provision for the one time installation. For that you can always install access agents into the guest machines and then you can have unattended access with them whenever you want.

    Please refer below link to know how to do that:

    Answer

    Hi GBTech,

    We apologies for the issues you are experiencing. We do have a provision for the one time installation. For that you can always install access agents into the guest machines and then you can have unattended access with them whenever you want.

    Please refer below link to know how to do that:

    Hi Rishikesh,

    From my understanding right now, this feature is more for unattended access to a computer - I think this may be a hard sell to my customers. It would be ideal to have a feature where they have ultimate control over when I can connect, whether it's a temporary password or something else. I do appreciate that all of this is still offered for free.

    Thank you for your response!