When connected to client, if I try to switch users on the client PC, I lose connection. This started 2 days ago. Frustrating when I start the connection, customer walks away, and I need to switch to the admin login to work and then can't get back in. I also can't give admin creds to the customer because no. Couldn't find any other notes like this. Any help is appreciated. For now, sent request to supervisors to enable auto-connect if client is inactive or Login screen is on.
Customer support service by UserEcho