We use ConnectWise to remote in and support our users at other locations. Sometimes we need a 3rd party to assist with their product.
If the 3rd party also use ConnectWise, they are unable to connect to the computer. It seems that the computers do not support multiple clients from different companies. Unfortunately, neither we nor they use other remote software, so we end up with no support assistance.
We do try all the different install options ConnectWise offers us, but none of them are able to connect.
Customer support service by UserEcho