+2
Fixed

21.6.3077.7775 AzureAD SSO Error processing external authentication return

nathan.levandowski 2 weeks ago updated by Rishikesh Gajul (Product Manager) 2 weeks ago 6

After upgrading to Control version 21.6.3077.7775 running on Windows Server 2019, AzureAD SSO login is now returning an error when attempting to log in: Error processing external authentication return: Object reference not set to an instance of an object.

Let me know if there are additional logs I can collect to help troubleshoot.

ConnectWise Control Version:
21.6
Server Affected:
Host Client Affected:
Guest Client Affected:

Answer

+1
Answer
Waiting for information

Hi All,

We have a fix in place but not available in an auto upgrade channel yet. You can still upgrade your instance from your Control account manually. Please select version 21.6.3172 from the dropdown list.

Click the link below to know how to upgrade the instance:

https://docs.connectwise.com/ConnectWise_Control_Documentation/Get_started/Cloud_portal/Instances_page/Upgrade_a_cloud_instance

Hope this helps.

Same here!

So this is why it was pulled from Stable to Preview. Argh.

+1
Answer
Waiting for information

Hi All,

We have a fix in place but not available in an auto upgrade channel yet. You can still upgrade your instance from your Control account manually. Please select version 21.6.3172 from the dropdown list.

Click the link below to know how to upgrade the instance:

https://docs.connectwise.com/ConnectWise_Control_Documentation/Get_started/Cloud_portal/Instances_page/Upgrade_a_cloud_instance

Hope this helps.

+1

We're on the on-prem version, not cloud. Is there a version that includes the fix available for download for on-prem?

+1

I can confirm that the new stable release 21.6.3172.7787 resolves this issue. Thanks!

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