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IP Allow List Not working

Aaron K 8 months ago updated 8 months ago 2

I am having an issue and was suggested to make a post here for ticket #14446958. We are on version 21.3.2160.7699 which is not an option in the drop down.

My office is almost entirely work from home since C19. We have a full-tunnel VPN set up that we use to connect to our main office. This gains us the public IP of the office, which is on the IP allow list in Screenconnect. We can use Screenconnect fine while connected to this VPN.

Our SC server is self-hosted, in a cloud environment, with a virtual version of the same firewall at our physical office. There is a site-to-site VPN between the physical office firewall and this cloud firewall. I have set up a full-tunnel VPN to that firewall, and added the public IP and internal IP scheme for that to the IP allow list (Idea being, if the office has an ISP or power outage, we have a backup to be able to work). However, SC does not work when on the second VPN, despite the IPs  being on the list correctly (confirmed by SC staff in ticket provided) and this setup actually bypassing one of the firewalls involved.


If anyone else has experienced similar, and found a resolution, that would be appreciated as well!  

ConnectWise Control Version:
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Server Affected:
Host Client Affected:
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Answer

-1
Answer

Hi Aaron K,

We're sorry to hear about the issue you are experiencing. Please reach out to our Support team for further investigation.
https://www.connectwise.com/services/support

-1
Answer

Hi Aaron K,

We're sorry to hear about the issue you are experiencing. Please reach out to our Support team for further investigation.
https://www.connectwise.com/services/support

The first sentence of my post reads "I am having an issue and was suggested to make a post here for ticket #14446958."

Therefore, I have already reached out to the support team 😒