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chrome browser connection requires new client download every time a session is started

Nella De Luca 9 months ago updated by Rishikesh Gajul (Product Manager) 2 months ago 2

Every time i want to start a connection to my host, my guest machine (macbook pro using chrome) downloads the file. every time. URL Launch does not work. Using version 21.1

ConnectWise Control Version:
Other (please specify)
Server Affected:
Host Client Affected:
Guest Client Affected:

This is plaguing our office as well. We're all on Windows, using Chrome. I've tried all the registry edits found online, can't get it to just open the program that's already installed. 

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Hi Rachel,

I assume this is for Access agent. What is the control version for the instance and the guest machine you are having this issue with? Also, is it working fine with other browsers?