Until now, cloud instances have been hosted on AWS but today I received emails notification of IP address change to ones that I didn't recognise, so I decided to look them up.
As I suspected, the IP addresses didn't belong to AWS but rather to OVH, a cloud computing company based in France.
After some testing, I found that when the Desired Location is set to anywhere in Europe or Asia-Pacific, the instances are hosted on OVH.
The US and Canada still use AWS — for now.
This affects me greatly, as my instances were located in AWS Tokyo region, but since OVH doesn't have a data centre in Japan, they have now been moved to Singapore.
Now, I don't expect many of our customers to react positively to data being stored outside of their country's jurisdiction.
Nor do I expect them to be happy about the increased latency of their connections (I did a traceroute — it has increased tenfold).
Remote working is frustrating for many as it is, but slower connections and response will surely make it even more frustrating.
I wish ConnectWise had at least notified their partners of this decision well before implementing it, especially those who have been affected by this decision (i.e. those in Europe and Asia-Pacific).
I would very much like to have the option to host the instances in AWS Tokyo region as before, when the Desired Location is set to Japan.
Customer support service by UserEcho