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Under review

Block Guest Input continues to block input even after disconnection

Simon 4 months ago updated 4 months ago 0

Currently using ConnectWise Control to maintain a computer that operates a ticket barrier system. The computer is hooked up to a QR barcode reader on the barrier. If the 'Block Guest Input' feature is used during remote maintenance, then the barcode reader stops working even after disconnection, making the barrier unusable. Currently, the only solution is to manually end the 'screenconnect' process. So it's clear ConnectWise Control is the cause.

Cloud instance v20.13.1861.7653.

ConnectWise Control Version:
Other (please specify)
Server Affected:
Host Client Affected:
Guest Client Affected: