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Guest goes offline for unattended connection, become stable if machine is access remotely V 20.10.957.7556

Moises Gerevini 4 months ago updated 4 months ago 2

Guest machine information:

Operating System: Ubuntu 18.04.5 LTS

Client Version: 20.10.957.7556

Machines present the following behavior:

- Offline for ~30 min

- Online for ~1min

- If the host connects on the 1 min period that is online it will stay online 

ConnectWise Control Version:
Other (please specify)
Server Affected:
Host Client Affected:
Guest Client Affected:

Typically in the past when I've seen behavior like this it's caused by a firewall/AV/application that is monitoring keep-alive connections and occasionally shutting them down or interfering with them.

Do you have other machines at this location with the same problem?

There are a few more machines in different locations with the same issue, I could check a few of them and they are using LTE connection.

Normally the network is: PC -> router -> Lan or WIFI or LTE modem, the PC we use is a NUC intel and the router is the Mikrotik. and for the LTE is the Cradlepoint devices, for the WIFI we just change the config on the router.