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Snip tool not working or double cursors

samg 8 months ago • updated by Rishikesh Gajul (Product Manager) 8 months ago • 1

One of our clients has it so that when using Connectwise control with guest video disabled they can't use the snip tool. If they turn guest video back on it shows up like they have two cursors.

ConnectWise Control Version:
20.9
Server Affected:
Host Client Affected:
Guest Client Affected:
OS:

                            
                            

                    

                
                

            
            
    


	
	


                    
    					
                    
	

	

	
	
    


  
  

  

  
    

    

      

        

      

    
      

        
      
          
    
    
    
    

    
  
  


  

  

    


    
    
    

    
    

    
    

    
    

    



    
    
    

    
    
    
    
    
    









   







	

        


    


	



		

		

			



  	
	



	
	
	

	

    

	

	



	
	
	

	
		

	        Waiting for information
		

	
	
	

		Rishikesh Gajul (Product Manager) 8 months ago
    

	
Hi Samg,
We could not reproduce this issue from our side. If your client is still having this issue please mention the exact steps in the comment section. Also, post the screenshots, if any. 

	











	


		


		

		

		
		
		

		

	












          
          


          


          
          

            

              
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