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Under review

macOS, request access for screen recording, connectwise not found

Rae 8 months ago updated by Simon 8 months ago 1

https://docs.connectwise.com/ConnectWise_Control_Documentation/Get_started/Knowledge_base/Join_a_session_from_a_Mac

Not getting the same result for screen recording on catalina, screen connect is not installing correctly . tried uninstalling but something must be residual because behavior is not changing please advise.

screens

ConnectWise Control Version:
20.9
Server Affected:
Host Client Affected:
Guest Client Affected:
OS:

I remember encountering a similar problem a few months ago. I managed to get Screenconnect to show up in the list by launching a session, that is, connecting to it from another device. Hopefully that works for you too! But it’s a hassle and only a workaround. The bug needs fixing.