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Under review

Cant Launch Control Session after upgrade to 20.11

Nathan Fonz 2 weeks ago 0

After upgrading to 20.11 we can no longer launch a control session from Connectwise Manage within the service ticket. When we do we get an error :

"Error contacting the Control server. Please try again, and if this message keeps occurring, please check your network connection, and then submit a support request if necessary."

We have updated the Connectwise Manage Integration plugin on Control but it still doesn't fix the issue. Apparently, a lot of other partners are experiencing this issue as well.

ConnectWise Control Version:
Other (please specify)
Server Affected:
Host Client Affected:
Guest Client Affected: