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Connectwise Web Console page doesn't update after upgrade to 20.11

Karama 10 months ago • updated by CFB Computers 9 months ago • 6

Since upgrading to 20.11 the web console page doesn't update.  For example I will restart a computer/guest, it will change to offline then will not show it coming back online unless i refresh the web page.  This is happening on all three computers that i use to access ConnectWise.  At first i thought that the Connectwise service wasn't coming back online (which is a problem when a computer comes out of hibernation, i posted the issue in a separate topic).  But no, it's not updating the page.  This is manifesting itself in other ways as well like when a new computer is added to a group it won't appear until i refresh the page. 

And no this isn't due to inactivity on the page.  This is happening while i am actively using the ConnectWise Console.  

ConnectWise Control Version:
Other (please specify)
Server Affected:
Host Client Affected:
Guest Client Affected:
OS:

                            
                            

                    

                
                

            
            
    


	
	


                    
    					
                    
	

	

	
	
    


  
  

  

  
    

    

      

        

      

    
      

        
      
          
    
    
    
    

    
  
  


  

  

    


    
    
    

    
    

    
    

    
    

    



    
    
    

    
    
    
    
    
    









   







	

        


    


	



		

		

			



  	
	



	
	
	

	

    

	

	



	
	
	

	
	
	

		Karama 10 months ago
    

	
And i checked with my employee and he is having same problem and he uses it on 2 computers so this isn't a computer problem or web browser problem or problem on my network.  

	











	





  	
	



	
	
	

	

    

	

	



	
	
	

	
	
	

		jeffshead 9 months ago
    

	
I have encountered the same exact issue with 20.11 and 20.12.1373.7584_Debug.

	











	





  	
	



	
	
	

	

    

	

	



	
	
	

	
	
	

		Shaun Atkinson 9 months ago
    

	
I am not able to "run commands" or "reinstall agents"
Tasks remain queued and don't ever finish.
I have just reverted back to 20.10.957.7556 as per support recommendation.

	











	





  	
	



	
	
	

	

    

	

	



	
	
	

	
	
	

		Karama 9 months ago
    

	
Curious, were you having a problem with the pop up window after connecting to a comnputer, did it stay open forcing you to close it everytime?  If yes did the pop up window close after a successful connection after going back to 20.10.  I have multiple reported bugs for 20.11 and that is one of them

	











	





  	
	



	
	
	

	

    

	

	



	
	
	

	
	
	

		CFB Computers 9 months ago
    

	
I am having this problem with the window not closing when connecting to a computer in 20.11, I have to manually close it despite successfully opening the remote control window. It is WAY more frequent in Firefox compared to Edge or Chrome.  

	











	





  	
	



	
	
	

	

    

	

	



	
	
	

	
	
	

		Karama 9 months ago
    

	
Did you restore a snapshot?  Did you then have to reinstall the clients for all the remote machines?

	











	


		


		

		

		
		
		

		

	












          
          


          


          
          

            

              
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