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Computer shows offline after waking up from hibernation

Karama 3 months ago updated by Sean Helling 2 months ago 1

Computer offline in Console after it wakes up from hibernation.  The only fix is for end user to restart the computer or restart the ScreenConnect service.  I am on 20.11 but this problem has been happening for a while, before 20.11 i know that.

ConnectWise Control Version:
Other (please specify)
Server Affected:
Host Client Affected:
Guest Client Affected:

I've seen the same issue, last 1-2 months on my Access instances. Also on 20.11. After waking from sleep, the machines no longer appear in console as connectible targets. Our workaround has been to execute a script from the RMM side to manually restart the ScreenConnect service, which resolves the issue instantly and without fail.