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Known issue

Remote Workforce Client Underlying Connection was closed

vladoano 11 months ago • updated by Rishikesh Gajul (Product Manager) 11 months ago • 1

The client won't connect saying "the underlying connection was closed. An unexpected error occured on a send.

ConnectWise Control Version:
20.9
Server Affected:
Host Client Affected:
Guest Client Affected:
OS:

                            
                            

                    

                
                

            
            
    


	
	


                    
    					
                    
	

	

	
	
    


  
  

  

  
    

    


      

        

      

    
      

        
      
          
    
    
    
    

    

  
  


  

  

    


    
    
    

    
    

    
    

    
    

    



    
    
    

    
    
    
    
    
    









   







	

        


    


	



		

		

			



  	
	



	
	
	

	

    

	

	



	
	
	

	
		

	        Known issue
		

	
	
	

		Rishikesh Gajul (Product Manager) 11 months ago
    

	
Hi Vladoano,
Thanks for reporting, development is currently working on a solution. This relates to the deprecated TLS 1.0/1.1 protocols. A workaround for now would be to have your Remote Workforce users login to your instance directly using your Control URL.

	











	


		


		

		
    	
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