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Known issue

Remote Workforce Client Underlying Connection was closed

vladoano 7 months ago • updated by Rishikesh Gajul (Product Manager) 7 months ago • 1

The client won't connect saying "the underlying connection was closed. An unexpected error occured on a send.

ConnectWise Control Version:
20.9
Server Affected:
Host Client Affected:
Guest Client Affected:
Known issue
Rishikesh Gajul (Product Manager) 7 months ago

Hi Vladoano,

Thanks for reporting, development is currently working on a solution. This relates to the deprecated TLS 1.0/1.1 protocols. A workaround for now would be to have your Remote Workforce users login to your instance directly using your Control URL.

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