screenconnector plug in no longer works

agreenspan 7 months ago updated by Caitlin M Barnes (Product Manager) 7 months ago 2

Once TLS 1.0 has been disabled. The screen connector plug in no longer works.

ConnectWise Control Version:
Server Affected:
Host Client Affected:
Guest Client Affected:

Error: The underlying connection was closed: An unexpected error occurred on a send.


Registry tweak on local machine fixes this

Windows Registry Editor Version 5.00


Thanks for reporting, development is currently working on a solution. This relates to the deprecated TLS 1.0/1.1 protocols. A workaround for now would be to have your users login to your instance directly using your Control URL.