Under review

Android 10 Unattended Remote Control

Daniel Williams - MSC 1 year ago updated by Caitlin M Barnes (Product Manager) 1 year ago 1

Android 10's new screen casting permissions breaks remote control

Device must be in the Control app when remote control is started and must re-grant permissions at each connection.

This is unworkable for kiosk devices where this app is not available. 

Worked perfectly in Android 9

ConnectWise Control Version:
Server Affected:
Host Client Affected:
Guest Client Affected:

Hi Daniel, 

What Android app version do you have? What type of devices are you using? Sounds like you're trying to remote into those Android devices, so they would be considered the 'guest.' Is that correct?