1. Bug Reports
  2. Bugs
+4
Under review

Screen not updating and other connection issues

SJC IT 12 months ago • updated by Karama 10 months ago • 5 • 1 duplicate

I have always used ScreenConnect across some very poor internet connections (like buggy 1Mb/500Kb from 10,000 miles away) and it has been generally reliable with only a few glitches here and there.

However, as of late I have had very bad problems with those connections and also some where both parties have 1Gb internet.

I get blank, black screens at login that do not update unless I send ctrl-alt-dlt and then close and reopen the connection. Even then, sometimes I get no update unless I reboot the guest.

This happens with Win10/7 and Server 2008/12/16/19 guests, and multiple host machines.

Typically, once I am in everything works

ConnectWise Control Version:
20.9
Server Affected:
Host Client Affected:
Guest Client Affected:
OS:

                            
                            

                    

                
                

            
            
    


	
	


                    
    					
                    
	

	

	
	
    


  
  

  

  
    

    

      

        

      

    
      

        
      
          
    
    
    
    

    
  
  


  

  

    


    
    
    

    
    

    
    

    
    

    



    
    
    

    
    
    
    
    
    









   








	

		
Duplicates 1

		
	






	

        


    


	



		

		

			



  	
	



	
	
	
+1

	

    

	

	



	
	
	

	
	
	

		Mike Waldron 12 months ago
    

	
I think I have the same problem. I connect, hit CTRL-ALT-DELETE and can't the screen update it but can type the password (without seeing the screen)... then the screen magically refreshes. Sometimes I connect, disconnect and reconnect for the password screen to show. Seems to affect Windows 10/2016/2018... 
Self-hosted, Windows 2016
Weird problem.

	











	





  	
	



	
	
	

	

    

	

	



	
	
	

	
	
	

		Caitlin M Barnes (Product Manager) 12 months ago
    

	
Hi Mike, 
Are you also on version 20.9 of Control?

	











	





  	
	



	
	
	

	

    

	

	



	
	
	

	
	
	

		Karama 10 months ago
    

	
So does the guest computer have a monitor connected to it?  Because this happens to me when the guest computer doens't have a monitor and it's really frustrating.  Please Fix ConnectWise.

	











	





  	
	



	
	
	

	

    

	

	



	
	
	

	
	
	

		Rishikesh Gajul (Product Manager) 8 months ago
    

	
Hi Jerry, please contact Support team for the troubleshooting. You can click below link to contact them:
https://www.connectwise.com/services/support



	











	





  	
	



	
	
	

	

    

	

	



	
	
	

	
	
	

		Jerry-BAE Networks 8 months ago
    

	
I've got this ticket opened:
Service Ticket#13966541/baenetworks/Connectwise control CTRL+ALT+Delete not working

	











	


		


		

		

		
		
		

		

	












          
          


          


          
          

            

              
Customer support service by UserEcho