- Bug Reports
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Bugs
+4
Under review
Screen not updating and other connection issues
I have always used ScreenConnect across some very poor internet connections (like buggy 1Mb/500Kb from 10,000 miles away) and it has been generally reliable with only a few glitches here and there.
However, as of late I have had very bad problems with those connections and also some where both parties have 1Gb internet.
I get blank, black screens at login that do not update unless I send ctrl-alt-dlt and then close and reopen the connection. Even then, sometimes I get no update unless I reboot the guest.
This happens with Win10/7 and Server 2008/12/16/19 guests, and multiple host machines.
Typically, once I am in everything works
ConnectWise Control Version:
20.9
Server Affected:
Host Client Affected:
Guest Client Affected:
OS:
Duplicates 1
Customer support service by UserEcho
I think I have the same problem. I connect, hit CTRL-ALT-DELETE and can't the screen update it but can type the password (without seeing the screen)... then the screen magically refreshes. Sometimes I connect, disconnect and reconnect for the password screen to show. Seems to affect Windows 10/2016/2018...
Self-hosted, Windows 2016
Weird problem.
Hi Mike,
Are you also on version 20.9 of Control?
So does the guest computer have a monitor connected to it? Because this happens to me when the guest computer doens't have a monitor and it's really frustrating. Please Fix ConnectWise.
Hi Jerry, please contact Support team for the troubleshooting. You can click below link to contact them:
https://www.connectwise.com/services/support
I've got this ticket opened:
Service Ticket#13966541/baenetworks/Connectwise control CTRL+ALT+Delete not working