We’ve got the ScreenConnect access page embedded in an iframe on our site. It turns out that if you access ScreenConnect on an iOS device and ScreenConnect is embedded in an iframe it will not launch the App Store. It works if we go directly to a non-embedded screen connect URL, but it doesn’t work if it’s in an iframe on another page.
It seems to launch the Play Store fine on Android. Only iOS seems to have the problem.
Customer support service by UserEcho