Under review

App Store launch doesn't work when Control is in an iframe

Smef 1 year ago updated 1 year ago 2


We’ve got the ScreenConnect access page embedded in an iframe on our site. It turns out that if you access ScreenConnect on an iOS device and ScreenConnect is embedded in an iframe it will not launch the App Store. It works if we go directly to a non-embedded screen connect URL, but it doesn’t work if it’s in an iframe on another page.

It seems to launch the Play Store fine on Android. Only iOS seems to have the problem.

ConnectWise Control Version:
Server Affected:
Host Client Affected:
Guest Client Affected:

Hi Smef, 

What iOS app version do you have? On which iOS devices have you attempted to launch the App store from Control? 


iOS 13, iPad and iPhone. The app is not installed, which is why the app store is supposed to launch so that the user can install it.