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osx 10.15.5 screen recording cannot be set

riclewallen 5 months ago updated by Netcam 2 weeks ago 3

I have a client running osx 10.15..5.   Installed connectwise control package.   Got through the other security and privacy settings.   When I went to screen recording, connectwise control does not show up.   There is no option to manually add the program.   I am at a loss.   Please advise

ConnectWise Control Version:
Server Affected:
Host Client Affected:
Guest Client Affected:

I am having a similar issue since upgrading to Catalina 10.15.5. Keep getting prompted to allow Screen Recording. When I click the Connectwise Control Request Access buttion on the host no entries show up for Connectwise control in the Screen Recording section of Security & Privacy | Privacy. I have tried reinstalling both from the web console and a manual install on the host.

I had this same issue with Catalina and now Big Sur. I did the app permission reset as suggested by homerjsimpson8 but that just cleared all my apps in Screen Recording and after a reboot it still did not show up. I followed these steps to fix it and got it working:

1. Open terminal and run this command: Just a note, I am not sure if this was needed but it is the steps I followed. I would recommend trying without the reset first.

tccutil reset ScreenCapture

2. Open System Preferences > Security & Privacy > Privacy Tab > Screen Recording

3. Unlock to make changes (bottom left)

4. Drag or drop or press the + button and find your connectwisecontrol-xxxxx.app file, mine was in /opt/

5. Once in the list give it permission by checking the box

6. reboot


Hope this helps.