+1
Under review

Audio quality issues

Jon Rennie 6 months ago updated 6 months ago 1

Hi,

We're playing back audio files through ScreenConnect and there is an audible hissing sound underneath anything of volume. It sounds like gain or compression. I can't find any audio quality controls to improve this. Is there a way of boosting this quality?

Thanks,

Jon

ConnectWise Control Version:
20.4
Server Affected:
Host Client Affected:
Guest Client Affected:

Updating: We've used a second remote desktop with Anydesk free to get around the sound problem for now. There's no hissing using Anydesk so there must be a compression added with the ScreenConnect link. We're doing video editing so sound quality is very important.