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Under review

Audio quality issues

Jon Rennie 1 year ago • updated 1 year ago • 1

Hi,

We're playing back audio files through ScreenConnect and there is an audible hissing sound underneath anything of volume. It sounds like gain or compression. I can't find any audio quality controls to improve this. Is there a way of boosting this quality?

Thanks,

Jon

ConnectWise Control Version:
20.4
Server Affected:
Host Client Affected:
Guest Client Affected:
OS:

                            
                            

                    

                
                

            
            
    


	
	


                    
    					
                    
	

	

	
	
    


  
  

  

  
    

    

      

        

      

    
      

        
      
          
    
    
    
    

    
  
  


  

  

    


    
    
    

    
    

    
    

    
    

    



    
    
    

    
    
    
    
    
    









   







	

        


    


	



		

		

			



  	
	



	
	
	

	

    

	

	



	
	
	

	
	
	

		Jon Rennie 1 year ago
    

	
Updating: We've used a second remote desktop with Anydesk free to get around the sound problem for now. There's no hissing using Anydesk so there must be a compression added with the ScreenConnect link. We're doing video editing so sound quality is very important.

	











	


		


		

		

		
		
		

		

	












          
          


          


          
          

            

              
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