
0
Under review
Android Control app crashes when non-default keyboard is used
Device: Samsung Galaxy S7
When SwiftKey is used as the keyboard instead of Samsung Keyboard and input is attempted during a session, the app crashes. The crash data shows:
Package version: 28372
Package version name: 20.1.28372.7436
Exception class name: java.lang.NullPointerException
Source file: MainActivity.java
Source class: com.screenconnect.androidclient.MainActivity
Source method: getKeyboardLayoutID
Line number: 642
I can provide the full stack trace if needed.
When the Samsung Keyboard is used there's no issue.
I'm running an instance of Control version 20.2.27296.7376.
ConnectWise Control Version:
20.2
Server Affected:
Host Client Affected:
Guest Client Affected:
Customer support service by UserEcho
Hi c2020,
What version of the Android app are you using?