
0
Under review
backstage mode (default or manual) - tray icon & chat issues
Windows (multiple versions) guest clients:
1. When we go into backstage mode the chat & tray icon goes away on the guest machines. (not a huge issue but would be nice to have an option to keep them available)
2. While deploying clients with backstage set as default and no host connected - the tray icon is not displayed.
Once the Host connects to the guest desktop it becomes visible again.
ConnectWise Control Version:
20.1
Server Affected:
Host Client Affected:
Guest Client Affected:
Customer support service by UserEcho
Let me know if I can be of any help with this. sometimes we use backstage and the chat & icon go away and the client will restart the computer to get ConnectWise Control back.
So I have to explain to them the chat will clear but I am still connected and will be back. Overall it would be great to maintain communication with the active user while in backstage mode.