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backstage mode (default or manual) - tray icon & chat issues

Matt Scott 1 year ago • updated 1 year ago • 1

Windows (multiple versions) guest clients:

1. When we go into backstage mode the chat & tray icon goes away on the guest machines. (not a huge issue but would be nice to have an option to keep them available)

2. While deploying clients with backstage set as default and no host connected - the tray icon is not displayed. 

        Once the Host connects to the guest desktop it becomes visible again.

ConnectWise Control Version:
20.1
Server Affected:
Host Client Affected:
Guest Client Affected:
OS:

                            
                            

                    

                
                

            
            
    


	
	


                    
    					
                    
	

	

	
	
    


  
  

  

  
    

    

      

        

      

    
      

        
      
          
    
    
    
    

    
  
  


  

  

    


    
    
    

    
    

    
    

    
    

    



    
    
    

    
    
    
    
    
    









   







	

        


    


	



		

		

			



  	
	



	
	
	

	

    

	

	



	
	
	

	
	
	

		Matt Scott 1 year ago
    

	
Let me know if I can be of any help with this. sometimes we use backstage and the chat & icon go away and the client will restart the computer to get ConnectWise Control back.

So I have to explain to them the chat will clear but I am still connected and will be back. Overall it would be great to maintain communication with the active user while in backstage mode.

	











	


		


		

		

		
		
		

		

	












          
          


          


          
          

            

              
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