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AMD PRO A12-9800E R7, 12 COMPUTE CORES 4C+8G Displays the client screen but can not control. Screen is refreshed in realtime if someone makes changes on the client

J Smith 7 months ago 0

AMD PRO A12-9800E R7, 12 COMPUTE CORES 4C+8G.  

LENOVO ThinkCentre M715q Model 10M30009US  

Client system is running Windows 10 Pro (10.0.18363) Fully Updated as of May 15th 2020

Displays the client screen but can not control. No mouse or keyboard is accepted by the client.

Screen is echoed in real time if someone makes changes on the client.

Work around is to disable the display adapter in the device manage.  This will let the native windows display driver be used.  For this to work the client machine must have the monitor turned on before turning on the computer.

Have tried all available versions of Nvidia/Amd Radeon drivers with no effect. Problem occurred with version 19.5.2599.726 as well

ConnectWise Control Version:
20.3
Server Affected:
Host Client Affected:
Guest Client Affected: