Ubuntu 20.04 LTS ScreenConnect_20.1.27036.7360 not working

Martin Frost 1 year ago updated by Rishikesh Gajul (Product Manager) 1 year ago 13

Also true for ScreenConnect_19.6.27027.7360

Install appears to work OK except it takes a very long time. Cannot  connect using a browser. The following is an extract from /var/log/screenconnect

at ScreenConnect.Program.Main (System.String[] args) [0x003f2] in <4ef52993e0a94961bda7f0cf9808c2e4>:0
[ERROR] FATAL UNHANDLED EXCEPTION: System.TypeInitializationException: The type initializer for 'libc' threw an exception. ---> System.InvalidOperationException: Unable to load native library from 'libc.so'
at ScreenConnect.DiskNativeLibrary..ctor (System.String libraryPath) [0x00035] in :0
at ScreenConnect.MonoToolkit+MonoDiskNativeLibrary..ctor (System.String libraryPath) [0x00000] in :0
at ScreenConnect.MonoToolkit.LoadNativeLibraryFromDisk (System.String libraryPath) [0x00000] in :0
at ScreenConnect.NativeLibrary.LoadLibrary (System.String libraryName, System.Type lookInAssemblyWithType) [0x00039] in :0
at ScreenConnect.NativeLibrary.LoadLibrary (System.Type type, System.Type lookInAssemblyWithType) [0x00006] in :0
at ScreenConnect.NativeLibrary.LoadProxy (System.Type type, System.Type lookInAssemblyWithType) [0x0000c] in :0
at ScreenConnect.NativeLibrary.LoadProxy[T] (System.Type lookInAssemblyWithType) [0x00000] in :0
at ScreenConnect.MonoNative+libc..cctor () [0x0000a] in :0
--- End of inner exception stack trace ---

ConnectWise Control Version:
Server Affected:
Host Client Affected:
Guest Client Affected:

I was able to work around this by symlinking to the necessary files in /lib/x86_64-linux-gnu:

  • ln -s libc-2.31.so libc.so
  • ln -s libdl-2-31.so libdl.so
  • ln -s libz.so.1.2.11 libz.so

After that's done, restart the screenconnect service, and you should be up and running.

I confirmed this as a problem for Ubuntu 20.04.  However, I had to move the existing libc.so and then only needed to run the following commmand for it to work: 

(In in /lib/x86_64-linux-gnu) 

ln -s libc-2.31.so libc.so

Once this was done the web service started.

I also needed to install libc6-dev and libz-dev. Without those two the linking did not work.

i have the same problem after the upgrade to 20.04. CPU saves to 100% with process from mono. webpage not reachable.

@justin arendt
can you indicate which data I have to move to get it working?


apt install libc6-dev libz-dev

cd  /lib/x86_64-linux-gnu

mv libc.so libc.so.old

ln -s libc-2.31.so libc.so

Then reboot

Thanks!! it works!!

i had a very similar issue on CentOS 6, it was the version of java that shipped with the OS. I uninstalled Java and installed java-11-openjdk. Sharing here in case it's related and can fix the issues for you guys

Glad to hear it works now.

Waiting for information

Hi All,

20.2 is available for Pre-release. Please download and test it:



Let us know the results.

I have installed the debug version and the libc issue still is a problem with the debug version...

Will see if the memory leak is fixed though...


Looks like so far the memory leak is fixed.

Do not have any of the slowness that occurs and ram levels are stable.

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