1. Bug Reports
  2. Bugs
+1
Under review

End Button Appears For Remote Workforce Users

Eric Waggoner 12 months ago • updated by davidr4 12 months ago • 2

End users are seeing end button under the gear icon on the guest PC header bar, allowing them to end the session and remove the software from the PC.

ConnectWise Control Version:
20.1
Server Affected:
Host Client Affected:
Guest Client Affected:
Caitlin M Barnes (Product Manager) 12 months ago

Hi Eric, 

Sounds like you may have some extra permissions enabled for your Remote Workforce role. EndSession is a permission you can deselect under Edit Role on the Security page. The option to End will be greyed out without the permission. 

davidr4 12 months ago

I mentioned the same thing in this bug report

https://control.product.connectwise.com/communities/6/topics/2965-screenconnect-service-disappears-from-windows-services-and-guest-cannot-connect

Customer support service by UserEcho