+5
Fixed

Freeze / Reported and tested with Support on ticket 13209660

NAW 8 months ago updated by Eric Davis 7 months ago 16

There is an issue where randomly on version 20.3 and 20.4 (Preview) releases, the host session will completely hang.  During this time there is no packet loss to the Control server, and it is new to these builds.

Opening case, as there is apparently none here according to support.

ConnectWise Control Version:
20.3
Server Affected:
Host Client Affected:
Guest Client Affected:

Answer

+2
PINNED

If anyone is experiencing this issue on cloud, please try out version 20.3.28058.7418, which was just made available.

Any update on this one?  Causing us much pain....

Are you using ConnectWise Cloud? I am seeing issues as well. The session will freeze and sometimes show a hand as a pointer and then continue working as normal.

+1

No... We are selfhosted (Windows)

We are also self hosted.  This issue is terrible.

+2
PINNED

If anyone is experiencing this issue on cloud, please try out version 20.3.28058.7418, which was just made available.

I upgraded to 20.4 to try to fix this, can you fix this in that build too please?

+2

I think it will be included once it has had more testing. Initial results are promising, so that should be soon.

I'd appreciate that...   feel free to drop me a mail (I have emailed in).  Happy to test!

+1

Just checking in.  Would really appreciate this on 20.4 as its killing our productivity :)

I have updated my cloud instance to 20.3.28058.7418 and will report back.

Sorry I copied and pasted the wrong build number. I have upgraded my instance to 20.4.28166.7422

+1
Fixed

All builds have now all been updated with a fix for this issue.

QQ what build number has these fixed and what was the defect name?


https://control.product.connectwise.com/communities/26/topics/2924-connectwise-control-204

We have one server on 20.3.27555.7390 and its brutal

and one on 20.4.27889.740 its better but still happens.

Thanks

+1

The fix description is "Improve relay action scheduler performance", which is in the latest stable, 20.3.28091.

(We've since found opportunity for further improvement; that fix is still being reviewed.)

Thank you!

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